We have brand new watches and pre-owned watches. All of our brand new watches come in a box with a warranty card and tags.
Some watches will come with the official manufacture warranty card. However, because we are not an authorized manufacturer dealer or distributor for watches that we sell, the official manufacturer may choose to not honor the original warranty. All watches are subject to prior sale.
We do not sell any watch accessories at the moment but we are working on it.
We offer free ground shipping to all orders shipped within the United States. For international orders, we charge a flat rate of $9.99 USD for shipping. The buyer is responsible for VAT/duties. Please plan accordingly and contact your local customs agency for further information on the costs.
It will take approximately 3-6 business days to ship out your order once your payment verification has been completed.
Yes, we can overnight your package at an additional cost. The overnight shipping cost varies depending on the destination. Please kindly note that we would still need 3-6 business days to process your order after you make your purchase.
Photos from our listings on our website are actual photos of the watch. We do not use any stock photos therefore, we generally do not provide additional photos for our listings.
We do accept some trade-ins, depending on the watch's brand and condition.
We DO NOT offer any watch resizing and/or adding and removing links and strap hole punch.
We do not offer any watch repairs currently. Please kindly check out your local authorized dealer or watch repair shop for services.
Our office is located in San Mateo, California.
We are not a retail store. Please kindly check out the watch at an authorized dealer and then make the purchase with us.
Due to California law, we charge California Sales Tax according to the delivery zip code which can range between 7.25% - 9.8% sales tax for shipments shipped to California or picked up at our San Mateo office.
Due to COVID-19, we are currently not offering pickup at our office.
We purchase insurance for all of our packages. In case it gets lost in transit for any reason, we would submit the claim with our insurance company so that we are both protected.
We require signature confirmation on all of our packages.
Yes, we accept wire transfer. Please contact us for more information.
We require documentation for payment verification (ID and voided check). The payment process may take up to 5-7 business days. There will be a US$10 fee deducted for cancellations. Please email verification to firstname.lastname@example.org after order is placed. If voided check and ID is not provided on the day the payment is settled, we will cancel the order, net of cancellation fee US$10.
Unfortunately, we cannot provide an exact time frame of when the watch will be back in stock. If you’d like, we can contact you once it's available for purchase. Please contact us if you are interested in being on the waitlist for a specific watch.