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Faq

Are your watches brand new?

All of our watches come brand new in box with warranty cards and tags.

Does the watch come with the official warranty?

Yes, the watch will come with the manufacturer warranty.

Do you sell watch accessories?

At the moment, we do not sell watch accessories.

What are your shipping prices?

We offer free ground shipping to the United States. We charge $79 to ship to Canada and $99 to ship internationally.

How long does it take to process my order?

It will take 3-6 business days to ship out the watch from our location once payment verification has been completed..

Do you overnight packages?

Yes, we can overnight your package at an additional cost, which varies depending on the destination. Please kindly note that we would still need 3-6 business days to process your order after you make your purchase.

Can you provide more photos of the watch?

Photos from our listings on our website are actual photos of the watch. We do not use stock photos. So we generally do not provide additional photos for our listings.

Will you accept watch trades?

Since we only sell new watches at the moment, we do not accept trades..

Can you add/remove links on the bracelet?

We do not do any watch resizing. For example, adding/removing links and strap hole punch.

Do you do watch repairs?

We do not do any watch repairs. Please kindly check out your local authorised dealer or watch repair shop.

Where are you located?

Our office is located in San Mateo, California.

Can we see watch in person?

We are only an office in San Mateo and not a retail store per-se. Please kindly check out the watch at an authorised dealer and then make the purchase with us.

Do you charge sales tax?

Due to the law, we have to charge 9% sales tax for shipments shipped to California or picked up at our San Mateo office.

Can I pick up the watch at your San Mateo, California office?

Yes, we offer pickup at our location. Due to the law, we would have to charge 9% sales tax for pickups at our office.

Are your shipments covered with insurance?

We purchase insurance for all of our packages. In case it gets lost in transit for any reason, we would submit the claim with our insurance company so that we are both protected.

Do you have delivery confirmation?

We require signature confirmation on all of our packages.

Do you accept wire transfer?

Yes, we accept wire transfer. Please contact us for more information.

The watch I want is out of stock, when will it be back in stock?

Unfortunately, we cannot provide an exact time frame of when we would have the watch back in stock. If you’d like, we can contact you once we have it available to purchase. Please contact us if you are interested in being on a waitlist for the watch.

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