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Watchshopping demonstrated a high commitment to customer satisfaction
I ordered a new Omega watch from Watchshopping, and was disappointed to have it arrive without the accompanying papers. This is a key part of the authentication and the value of the watch (along with the original box).I called their customer support line and was immediately answered by one of their agents. They were sympathetic and assured me that they would look into the situation. After emailing them a picture of the package (without the papers), they called me back saying that they were looking into it. Naturally, I had my doubts, but they were at least in part relieved by phone calls and email updates over the next couple of days, informing me that they were still looking into the issue. This assured me that my case was a rare incident that they were treating seriously.After a few days, I got another update over the phone informing me that the papers had been found. Evidently, the watch that I had purchased was shown on display, and the papers were probably inadvertently left out during the packing process. They express shipped me the papers, and everything now checks out.And, by the way, the watch itself was examined and measured professionally, and was found to be 100% genuine. An absolutely stellar customer service experience -- missteps happen in life, and it's what happens afterwards that counts. In this case, Watchshopping did the right thing, every step of the way.
I've used this company twice so far and they have been great. They do exactly what they advertise doing and that sadly seems like a rarity nowadays. Top notch company. Will recommend.
The watch was nice loved it!!!came in a…
The watch was nice loved it!!!came in a very secure nice packing
Excellent. The watch is beautiful and the packaging and everything included is superb. Very happy with this purchase and will be back for more.
The item descriptions were accurate
The item descriptions were accurate. I think the price is kindof high considering the product. The part that goes into the hole to close the watch around your wrist, is very short making it difficult to latch.
Always pleased with the quality and the…
Always pleased with the quality and the rapid and professional response from staff. Cannot fault NYTHING.
First time review
I asked several questions initially as to condition if the watch came with box, papers etcPrompt accurate friendly replies with no urgency to push for sale, willing to answer further questions if requiredKept up to date with sale, posting and delivery detailsWithout any reservation I would recommend this company and appreciated their excellent customer service
Love my seiko
The. Order went great. Staff was very receptive to my emails. Got my watch and I love it
So I’ve never heard of this site before, I found it out by looking at a specific watch and I clicked there “shopping” in the google option… I did some research on this site and I looked at all the one star reviews saying… “Oh it fakeee, their support is baddd” bla bla…. I received my watch within a week which is quite fast. I checked the package details and they used the most premium shipping, the fast one. The only 1 star reviews that I can relate to is how the package was very beaten up when it arrived but I have no complaints as there’s a lot of bubble wrap to support the watch and it’s box that it came in and there was not a single dent on the watch box itself.
Excellent customer service
Excellent customer service. Sales rep very helpful. My Breitling was on back order but delivered to me 2 weeks early for a nice surprise.
Purchased a Hamilton PSR…
Purchased a Hamilton PSR…. delivered earlier than promised.Watch was exactly as described on the website.Great experience, very happy
Excellent shopping experience
Excellent shopping experience. Received 2 watches as ordered within 10 days delivered to my doorstep in South Africa. Got exactly what was ordered at a good price and packaged wonderfully. Thank you.
I got my product in a reasonable amount…
I got my product in a reasonable amount of time and there customer service is very good, and there prices are very reasonable!
Overall a good experience
Overall a good experience. I would buy again from here.
I’d read some bad reviews about this site (and some good ones that look suspiciously like they are written by site employees) so I wanted to provide my perspective. I recently bought an omega seamaster golf edition and the experience was very positive. I ended up using it because of 1)price ($4k vs 5.5 retail) and 2) speed as it said it was available to ship immediately. On the 2nd point, this site is a touch misleading. I expected it would ship the next day, but it took about 4 days to actually ship. This was my only complaint. I expect that they have to actually procure the watch (which is not what they tell you) and that seemed a bit shady. However, the watched showed up about 8 days after I ordered it and it was perfect. Brand new with all papers as described. It included a warranty card from a shop in Turkey that was dated in 2020 so who knows if that will actually be honored (and it’s over a year old), but when I buy a watch from a site like this I don’t expect perfection. Im not sure I would spend more than 5-6k on a watch from this site, but all-in-all it was a positive experience and I love my new golf watch!
Have to admit I was very skeptical…
Have to admit I was very skeptical buying a $10k watch over the net. Customer service answered all my questions within 24hrs. Received the watch and was absolutely blown away. Exactly as described and flawless. Omega Apollo 8.
Emporio Armani watch
I ordered a Emporio Armani watch. Everything came on time with certificates and packaging. Excellent